Will I meet my Pet Sitter before they come to visit my pet for the first time?
Yes, absolutely. You must arrange a meeting with your Home Sitter to make sure that everyone is 100% happy before any bookings are accepted. This allows your pet and the Pet Sitter to get to know each other, and for you to ask any questions that you might have.
Will my pet always have the same Pet Sitter?
Yes, wherever possible. We like to maintain a consistent relationship between your pet and your Pet Sitter.
What type of pets will you visit?
We are happy to visit any domestic pet that you have in your home. Please Contact Us to discuss your needs.
Will you give my pet their medication?
Generally, we can help with this, depending on the type of pet and its needs. Please Contact Us to discuss your specific requirements.
What type of exercise will my pet receive?
We will follow your guidance on what type of exercise your pet needs during the visit (if any). Please note that small pets need to be happy to be handled if they are to be let out of their environment for a run around.
Do I need to be at home for you to visit my pet?
No. Most customers take advantage of our free Key Holding Service, which means that we can visit your pet when you are out. We are DBS checked (previously known as CRB) and secure keys in a locked key safe so that they remain safe and secure. We are fully insured and include key holding insurance in our business policy so any loss of keys or replacement locks are covered. Keys are labelled with a unique identifier which does not connect them to your personal information. If you have an alarm, we will keep the access code seperately from both the keys and your personal details to ensure the highest level of security. If you prefer not to take advantage of our key holding service, key collection is complimentary on your first booking. We will collect a set of keys from you at the time of your consultation, and return them to you at the end of the booked service. Future collections are charged at £5.00, and keys will be left with you on your last booked visit (we will agree a method for leaving keys at the time of booking).
If you do not wish to take advantage of the service, we will need arrange for someone to give us access to your pet when we arrive to visit them.
I only require occasional visits for my pet, not every week or every day, can you help?
Certainly, once the introductory meeting has been completed you may use our services as and when you require them, assuming we have diary availability. We recommend that you give as much notice as possible. Please bear in mind that we need access to your home to provide this service.
What happens if my Pet Sitter is away or unwell?
Regular customers will receive a minimum of one month's notice of a planned holiday or absence, and we will do our utmost to organise you a replacement Pet Sitter that you are happy with.
In the event of your Pet Sitter not being unable to do a visit at very short notice due to illness, we will endeavour to replace them but we cannot always guarantee this. If you are already away on holiday, we commit that we will continue to feed your pet until you return, although the scheduled times may need to change until your Pet Sitter returns to work.
I am going on holiday and am leaving my pet at home. Can you visit my pet while I am away?
We are happy to check in and feed your pets while you are away. We can also bring in post, turn lights on and off and open/close curtains to give your home a more lived in appearance.
Please note that this service is not available for dogs.
Can I ask you to feed multiple pets while you are visiting?
Of course. Please Contact Us for a personalised quote.
You are visiting my pet while I am out at work. What security measures do you have?
Your key will be kept securely, and away from personal information. Keys cannot be identified to any property. Additionally your personal information will never be sold or shared with third parties, in accordance with the Data Protection Act. Please see our Key Holding Service information above for more details.
We do not have any signwriting or advertising on our company vehicle.
What do you do in case of emergency?
We first call you to discuss the situation and agree a plan of action. If you cannot be reached and your pet requires urgent medical attention, we will take your pet to the vet designated by you, or the nearest to your home.
Please note that it is your responsibility to settle or reimburse charges for any treatment or veterinary care administered to your pet.
When is the fee paid for my booking?
Multiple bookings within a week will be considered as one booking, and balances are due 3 days before the first visit within the week.
Please see our Booking Information page for details.
How do I pay for my booking?
Pet Sitting services are charged per half hour / hour and are subject to availability. Bookings are taken on a first come / first served basis.
Please see our Booking Information page for details.
What happens if I need to cancel my booking?
Pet Sitting Cancellation Policy
A booking is made up of two parts, the deposit and the booking fee.
The 50% deposit is non-refundable, and reserves the dates for your booking.
Cancellations less than 24 hours before the day of the service are charged at the full rate.